1. Change of Mind Returns

If you change your mind about a purchase, you may return it within 30 days of receiving your order for a full refund. Items must be returned unworn, in their original condition, and in their original packaging.

2. How to Return an Item

To arrange a return, please contact us by email at sales@dirobee.com. We will provide you with instructions on how to send the item back. You are responsible for the cost of return postage unless the item is faulty or not as described. We recommend using a tracked and insured postal service, as we cannot be responsible for items lost in transit.

3. Your Statutory Cancellation Rights

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of delivery without giving any reason. You then have a further 14 days to return the goods to us.

4. Exceptions

The following items cannot be returned unless they are faulty or not as described: personalised or bespoke items that have been made to your specification, and earrings or pierced jewellery where the hygiene seal has been broken.

5. Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or not as described, please contact us as soon as possible. Under the Consumer Rights Act 2015, you are entitled to a full refund, repair, or replacement. We will cover the cost of return postage for faulty or incorrectly supplied items.

6. Processing Refunds

Refunds will be processed within 14 days of receiving the returned item. The refund will be issued to the original payment method used when placing the order. Please allow a few additional days for the refund to appear in your account, depending on your payment provider.