1. How to Make a Complaint

We are committed to providing excellent customer service. If you are unhappy with any aspect of your experience with Dirobee, please contact us by email at sales@dirobee.com and we will do our best to resolve the issue as quickly as possible.

2. What to Include

To help us deal with your complaint efficiently, please include your order number, a description of the issue, and any photographs if relevant (for example, if an item has arrived damaged).

3. Our Response

We aim to acknowledge all complaints within 2 working days and to resolve them within 14 working days. If your complaint requires further investigation, we will keep you updated on our progress.

4. Alternative Dispute Resolution

If we are unable to resolve your complaint to your satisfaction, you may wish to use an alternative dispute resolution (ADR) provider. The European Commission’s Online Dispute Resolution platform is no longer available following the UK’s departure from the EU, but you can contact your local Citizens Advice Bureau or Trading Standards for further guidance.